Loyalty program "Yarko" | Bank "Saint-Petersburg" (Russia)
Best Loyalty Program – Financial Sector
Ecosystem Loyalty: Relaunch of “Spasibo” | SBER (Russia)
Best Loyalty Program - Telecom Sector
Loyalty program "Byt vmeste" | Gazprombank Mobile (Russia)
Best Loyalty Program - Telecom Sector
Loyalty Program “Orange Combo” | beeline (Russia)
Best Loyalty Program – Grocery Retail
“5 Steps to a Gift at Super Lenta” Program | “Lenta” Retail Chain (Russia)
Best Loyalty Program of a Non-Food Retailer
Project “The Meeting Place Cannot Be Changed: The Story of Chitai-Gorod’s Battle for Retail Space in the Era of Marketplaces” | “Chitai-Gorod” Retail Chain (Russia)
Best Loyalty Program of a Pharmacy Chain
Loyalty program for pharmacy chains "36,6" & Gorzdravpowered by GlowByte (Russia)
Best Loyalty Program of a Travel Company
Loyalty Program “GURU” | Ostrovok (Russia)
Best Loyalty Program - B2B
Special Offers Conveyor of the Loyalty Program for SMB Clients of VTB Business League | Bank VTB (Russia)
Best Loyalty Program - B2B
Loyalty Program for Entrepreneurs “Alfa – Profitable for Business” | Alfa-Bank (Russia)
Best Co-branded Card of the Year
beeline and Alfa-Bank Orange Debit Card | beeline (Russia)
Best Co-branded Card | Bank – Telecom Operator
beeline and Alfa-Bank Orange Debit Card | beeline (Russia)
Best Co-Branded Card | Bank – Travel
VTB-Aeroflot Card for Travelers | Bank VTB (Russia)
Best Cashback Card
Umnaya Gazprombank Card | Gazprombank (Russia)
Best Cashback Card
Loyalty Program for Entrepreneurs “Alfa – Profitable for Business” | Alfa-Bank (Russia)
The Best Cashback Program for Banking Products
Loyalty Program for Entrepreneurs “Alfa – Profitable for Business” | Alfa-Bank (Russia)
The Best Cashback Program for Banking Products
Transformation from Bonuses to Unified Customer Value That Goes Beyond Cashback
Payment Card of the Year
Umnaya Gazprombank Card | Gazprombank (Russia)
Best Loyalty Program for Salary Clients
VTB Payroll Project | Bank VTB (Russia)
Card Subscription of the Year
Gazprom Bonus Subscription Service with Two Tiers: “Plus” and “Premium” | Gazprom Bonus (Russia)
Card Subscription of the Year
VTB Plus Subscription | Bank VTB (Russia)
Best Plastic Card Loyalty Program
Loyalty program "Yarko" | Bank "Saint-Petersburg" (Russia)
Best Mobile Loyalty Program
Plan b | beeline (Russia)
Best Loyalty Program with Collectible Rewards
Sketerrys at Lenta! | “Lenta” Retail Chain (Russia)
Best Short-term Loyalty Program
“Two Weeks of Super Discounts for Business from VTB” Promotion | Bank VTB (Russia)
Best Co-branding Loyalty Program
Loyalty Program “INGO Bonus” | Ingosstrakh (Russia)
Best Coalition Loyalty Program
“Orange Move: Telecom’s First Coalition Gamification Program!” | beeline (Russia)
Emotional Connection
Customer Support Mission | Tripster (Cyprus)
Emotional Connection
Project "How The Irony of Fate Sparked a New New Year Tradition” | National Lottery (Russia)
Start of the Year
Loyalty Program “Renaissance Plus” | Renaissance Insurance Group (Russia)
Start of the Year
Customer Club “Gemotest Club” | Gemotest (Russia)
Best Use of CRM
Loyalty Program Transformation | Bank VTB (Russia)
Best Use of CRM
Rubbles Customer Insight – Import Substitution and Implementation of an aCRM System | Pharmacy Chain 36.6 and Rubbles (Russia)
Best Use of Analytics
Shaping Desired Customer Behavior Through Loyalty-Driven Motivation | Bank VTB (Russia)
Best Use of Social Media
MEGA Friends Loyalty Program in a Gamified Telegram Bot | MEGA and Creative Studio SMIT. (Russia)
Best Use of MarCom
Alfa-Bank: Games for (Not) Small Business | Alfa-Bank (Russia)
Best Use of Mobile Technologies
Plan b | beeline (Russia)
Rewards Catalogue of the Year
Loyalty Program for Entrepreneurs “Alfa – Profitable for Business” | Alfa-Bank (Russia)
Best Marketing Campaign Implemented within the Loyalty Program
Orange Combo | beeline (Russia)
Best Social Initiative Implemented Within a Brand Loyalty Program
IEK GROUP’s Contribution to the Open Electricians Championship | IEK Group (Russia)
Best Marketing Campaign Implemented Within a Brand Loyalty Program
MEGA Friends Loyalty Program – Gamified Telegram Bot | MEGA and SMIT Creative Studio (Russia)
Campaign of the Year: Best Youth Marketing Project Driving Brand Loyalty
In a World Full of ‘No’s,’ Yota Says: ‘Yes to Everything!’ | Yota (Russia)
Breakthrough of the Year: Single-Channel Campaign Boosting Brand Loyalty
Effective Start: MegaFon’s Use of Ozon Consumer Insights to Drive Sales Growth | MegaFon (Russia)
Best Trend-Driven Response: Strengthening Brand Loyalty via Collaboration with the Year’s Key Trend
Yota – Effective Tapping | Yota (Russia)
Technology Leader of the Year
Alfa-Bank: Games for (Not) Small Business | Alfa-Bank (Russia)
Technology Leader of the Year
Solution for the implementation of loyalty processing and gamification Accelera | beeline (Russia)
Best Gamification in the Financial Sector
‘Stock Alchemy’ Game for Alfa-Bank Investors | Alfa-Bank (Russia)
Solution for the implementation of loyalty processing and gamification Accelera | beeline (Russia)
Gamification of the Year
"CyberQuiz" game in the mobile app and on the website | beeline (Russia)
Gamification of the Year
Mobile application game “Pack your suitcases” | Auchan (Russia)
Eco Project of the Year
#selacares: caring for mothers, children and nature | SELA (Russia)
Platform for Connecting and Launching Promotions
Loyalty program for legal entities | NSPK JSC (Russia)
International Loyalty Program of the Year (CEA)
Unified loyalty program "Gemotest Bonus" for the Russian Federation and the CIS countries | Gemotest (Russia)
Best CX in Financial Sector
Building a real super service through organizing additional investments in solving client service requests | Alfa-Bank (Russia)
Best CX in Telecom
Project "Overall balance" | beeline (Russia)
Best CX in Food Retail
Ecosystem-360 for customer experience improving | “Lenta” Retail chain (Russia)
Best CX in Non-Food Retail
Wheel of Fortune game mechanics to support TV marketing activities | Flocktory (Russia)
Best CX in Transportation
Customer Support Department | CDEK (Russia)
Best CX within Leisure & Entertainment
The "Games" section in the mobile application | beeline (Russia)
Best Brand Customer Experience
Built-in finances for partner integrations | Alfa-Bank (Russia)
Best Omni-channel CX
Project "OMNI" | SELA (Russia)
Best User eXperience
How to get a loan secured by real estate as easy as a consumer loan | Alfa-Bank (Russia)
Best CX Strategy
Total Experience — automated customer and employee feedback measurements | Alfa-Bank (Russia)
Best Use of Customer Feedback and Insight
An automated process for recording and processing service deviations at each point of contact between the client and the bank in real time — Alert VOC | Alfa-Bank (Russia)
Best Complaint Handling
How to Increase Customer Loyalty and Company Revenue with the Help of a Contact Center | CDEK (Russia)
Best Use of Digital Technologies
CDP Project | Gazprombank Autoleasing (Russia)
Personalization of the Year
Alfa-Bank & Vkusno i Tochka: partnership with a focus on youth | Alfa-Bank (Russia)
Customer Journey Map of the Year
CDP Project | Gazprombank Autoleasing (Russia)
The Best Contact Center for Accounting Services Support
Customer Care Center. Prompt, high-quality, with care for our beloved clients | SberSolutions (Russia)
Contact Center of the Year
Beeline Rapid Response Team for Fraud Prevention | beeline (Russia)
CRM/Loyalty/CX Solution of the Year
Solution for the implementation of loyalty processing and gamification Accelera | beeline (Russia)
CRM/Loyalty/CX Vendor of the Year
Solution for the implementation of loyalty processing and gamification Accelera | beeline (Russia)